Tickets :: Comment on [#5975] missing ticket state permissions

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Comment	>> When user has a right to create a new ticket, he automatically gets > >> the right to choose a ticket state - there seems to be no permisson > >> type to allow/disable this, so any user can for example create a new > >> ticket which claims to be in assigned or accepted state. I think the > >> new ticket should be Unassigned or New only before it is changed by > >> the queue admin. > > > > This is a duplicate of request #1857. > > > >> In addition, there seems to be no mechanism to automaticaly assign > >> new tickets to persons or group of persons with admin rights to the > >> queue, right ? > > > > This can be done now with the ticket update hook. An example hook > would be nice though.
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