Tickets :: Comment on [#12339] PING-SYNC storm in ActiveSync is back

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Comment	>>> I can get you logs if you want to know what we're seeing - just let >>> me know what you need >> >> The sync log, attach to ticket please. > > Attached.maybe the following is the report of the problem? > > ERR: Unknown message. > > Now that I've enabled per-device sync logging, I can see something > else. My Android is blocking on this error (I guess), but the traffic > storm I'm seeing is actually from my Outlook 2013 - it's log file is > huge and growing by megabytes per minute (60,100 lines per minute). > However, email seems to be in sync - it's simply continually > checking? I have set "forcedheartbeat" in an attempt to slow down > Outlook - but even after a restart doesn't seem to have any effect > > I'm guessing there's a corrupt email that causes Android to fault and > stop, whereas Outlook gets past it but then goes back to re-check and > ends up looping? > > Just guesses :-) > > Thanks > > Jason > >
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