Tickets :: Comment on [#12013] Activesync - Email syncing stops working

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Comment	> Email Syncing stops working with imap error. > > The following happens: > > - The active Sync client tries to delete messages which are already > deleted on the imap server > from this point on, no new messages will be shown on the active > sync client. > > Reason of this situation: > > Often there is an UMTS connection problem (e.g. the UMTS network of > some providers in germany is very crowded). The active sync client > has no connection because network is switched off ... > > Then during an access with another imap client (e.g. thunderbird) > inbox is cleaned up. > > Now after reconnetion the active sync client tries to remove messages > which are already removed, and refuses to sync now. > > The following sync log could be observed during this situation: > > 2013-02-02T16:13:27+01:00 INFO: [10635] > Horde_Core_ActiveSync_Driver::authenticate() attempt for > Klaus.Steinberger@Physik.Uni-Muenchen.de > 2013-02-02T16:13:27+01:00 DEBUG: [10635] SYNC request received for > user Klaus.Steinberger@Physik.Uni-Muenchen.de > 2013-02-02T16:13:27+01:00 DEBUG: [SAMSUNG1359585048378456] > loadDeviceInfo: Klaus.Steinberger@Physik.Uni-Muenchen.de > 2013-02-02T16:13:27+01:00 INFO: Request being handled for device: > SAMSUNG1359585048378456 Supporting protocol version: 12.1 > 2013-02-02T16:13:27+01:00 INFO: [10635] Handling SYNC command. > 2013-02-02T16:13:27+01:00 DEBUG: [SAMSUNG1359585048378456] Checking > policykey for device: 0 user: Klaus.Steinberger@Physik.Uni-Muenchen.de > 2013-02-02T16:13:27+01:00 DEBUG: Policykey: 0 verified. > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Synchronize> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Folders> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Folder> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <SyncKey> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I > {50f68036-3d10-4780-b549-74b700000000}246 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </SyncKey> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <FolderId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I INBOX > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </FolderId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <DeletesAsMoves /> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <GetChanges /> > 2013-02-02T16:13:27+01:00 INFO: Possible unmatched content (peeking > or empty tag?) > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <WindowSize> > 2013-02-02T16:13:27+01:00 INFO: Possible unmatched content (peeking > or empty tag?) > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 100 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </WindowSize> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Options> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <FilterType> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 1 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </FilterType> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <AirSyncBase:BodyPreference> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <AirSyncBase:Type> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 2 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </AirSyncBase:Type> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <AirSyncBase:TruncationSize> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 5120 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I > </AirSyncBase:TruncationSize> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </AirSyncBase:BodyPreference> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Options> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Commands> > 2013-02-02T16:13:27+01:00 DEBUG: Obtaining folder INBOX class from > sync_cache: Email > 2013-02-02T16:13:27+01:00 DEBUG: [10635] Initializing state for > collection: INBOX, synckey: {50f68036-3d10-4780-b549-74b700000000}246 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] Loading state for synckey > {50f68036-3d10-4780-b549-74b700000000}246 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Remove> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <ServerEntryId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 185337 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </ServerEntryId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Remove> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Remove> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <ServerEntryId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 185322 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </ServerEntryId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Remove> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Remove> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <ServerEntryId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 184436 > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </ServerEntryId> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Remove> > 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Commands> > 2013-02-02T16:13:28+01:00 DEBUG: [10635] > Horde_Core_ActiveSync_Driver::moveMessage(INBOX, > [185337,185322,184436], Trash) > 2013-02-02T16:13:28+01:00 ERR: Der E-Mail-Server hat einen > IMAP-Fehler gemeldet. > > > It doesn't help to remove sync status!
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