Tickets :: Comment on [#11754] ActiveSync won't push new emails to mobile device

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Comment	> I definitely hate Murphy :D > > I've had a new (and unread) message lingering in my INBOX for minutes > now (sent and received around 18:52:xx), which wasn't reported to the > mobile device. > > Once I sent my bug report, the resulting confirmation message showed > up in my INBOX (and wasn't transfered either). > > Using teh web interface, I moved that (and another) message into a > sub-folder and expunged old deleted emails from my INBOX (there were > several of those) - then suddenly, I received the initial test > message, which still was (is) in my INBOX. > > For completeness, I've included messages for some of the preceding polls: > > 2012-11-25T18:16:21+00:00 DEBUG: [6110] Initializing state for > collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:21+00:00 DEBUG: [6110] Loading state for synckey > {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:21+00:00 DEBUG: [6110] Initializing message diff > engine for INBOX > 2012-11-25T18:16:21+00:00 DEBUG: > Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038, > 1353867381, 0, 1) > 2012-11-25T18:16:21+00:00 DEBUG: [6110] Found 0 message changes in INBOX. > 2012-11-25T18:16:26+00:00 DEBUG: [6110] Initializing state for > collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:26+00:00 DEBUG: [6110] Loading state for synckey > {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:26+00:00 DEBUG: [6110] Initializing message diff > engine for INBOX > 2012-11-25T18:16:26+00:00 DEBUG: > Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038, > 1353867386, 0, 1) > 2012-11-25T18:16:26+00:00 DEBUG: [6110] Found 0 message changes in INBOX. > 2012-11-25T18:16:31+00:00 DEBUG: [6110] Initializing state for > collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:31+00:00 DEBUG: [6110] Loading state for synckey > {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:31+00:00 DEBUG: [6110] Initializing message diff > engine for INBOX > 2012-11-25T18:16:31+00:00 DEBUG: > Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038, > 1353867391, 0, 1) > 2012-11-25T18:16:31+00:00 DEBUG: [6110] Found 0 message changes in INBOX. > 2012-11-25T18:16:36+00:00 DEBUG: [6110] Initializing state for > collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:36+00:00 DEBUG: [6110] Loading state for synckey > {50b25f1c-0e34-478a-847d-1450c0a86742}2 > 2012-11-25T18:16:36+00:00 DEBUG: [6110] Initializing message diff > engine for INBOX > 2012-11-25T18:16:36+00:00 DEBUG: > Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038, > 1353867396, 0, 1) > 2012-11-25T18:16:36+00:00 DEBUG: [6110] Found 1 message changes in INBOX. > 2012-11-25T18:16:36+00:00 DEBUG: [6110] No PIM changes present, > returning all messages. > 2012-11-25T18:16:36+00:00 INFO: [6110] Changes available! > > Then I sent another message (test2) to my account - it wouldn't up on > the mobile device, even after an explicit sync initiated on the > mobile device. > I initiated another purge (which did nothing, as no deleted messages > were in the INBOX), deleted the old message (test1), manually > resynced - no change. > > As I know had a deleted (but not purged) message "test1" in the > INBOX, I again purged and manually resynced. Again, no change on the > mobile device: "test1" (gone according to web UI) was still displayed > and "test2" was not to be seen. > > I sent "test3" and "test4", moved "test3" to some folder, resync - no change. > Deleted "test2", resync - no change > Purged INBOX (only "test4" left in INBOX), resync - no change. > > What's funny... when I manually resync, there's tons of traffic (I > have some 150 folders) - but the initial messages above were truly > terse, so there must have been a difference between the manual syncs > and what had happened initial to this report. The client is set to > "poll messages when received" rather than some time interval. > Changing that to i.e. 5 minutes results in short bursts of sync > traffic, but no change on the device... at least no yet, I'll recheck > in a couple of hours... > > Summary: Messages may make it to the device - bu manually polling for > them is insufficient :(
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