Tickets :: Comment on [#13849] Requester identity is lost when requesting a ticket by mail

* Your Email Address
* Spam protection	Enter the letters below: . .___..__ .__ .___. \| \| [__)[ __ _/ \|___ \| \| \[_././__.
Comment	> I'm working on a Whups install where tickets are requested by email. > I was able to create tickets, but as long as I don't set the default > ticket owner either in $conf[mail][username] or with the > --default-auth option of the whups-mail-filter script, the Requester > identity (i.e. the From: address in the email) is lost. > > > I had a look at the code in whups/lib/Mail.php, and it assigns > $info['user_email'] only in the two cases I mentioned before: > > if (empty($auth_user) && !empty($info['default_auth'])) { > $auth_user = $info['default_auth']; > if (!empty($from)) { > $info['user_email'] = $from; > } > } > > if (empty($auth_user) && !empty($conf['mail']['username'])) { > $auth_user = $conf['mail']['username']; > if (!empty($from)) { > $info['user_email'] = $from; > } > } > > Is this a wanted behaviour, or a bug? > If a default owner has always to be specified, then I think the > whups-mail-filter script should fail in its absence. > If the default owner is not strictly required, I think that the > Requester information should be recorded, and not be lost (to the > casual user, it's not even that clear the relationship between the > owner, and the requester email address).
Attachment
Watch this ticket