Fri, 10 Apr 2026 10:04:37 +0000 https://bugs.horde.org/ticket/7730 Tickets created by email are not correctly encoded Whups_Mail::processMail() is getting the mail body for comments by _buildComment(). This function doesn't seem to care about mail encoding - replacing > $comment .= $part->transferDecode(); with > $comment .= String::convertCharset($part->transferDecode(), $part->getCharset()); in Whups_Mail::_buildComment() fixes this for me. My system seems to be correctly configured, one reason for the fact that it works on other systems may be that today still most (European) systems out there are running their cron jobs as ISO8859 - and most mails have this very same encoding. Best regards, Thomas Gelf NB: Sorry for not attaching a unified diff for this one-line fix - I still need to clean up my code, remove debugging output etc... Thu, 27 Nov 2008 17:24:11 +0000 https://bugs.horde.org/ticket/7730#t50979 One additional note, there is this line of code in mail-filter.php: // Set charset to UTF-8 for most flexible conversion between email charset // and backend charset. NLS::setCharsetEnvironment('UTF-8'); So my guess regarding other systems may be wrong. This is also the reason why setting LC_ALL to different encodings had no impact in my tests. Thu, 27 Nov 2008 17:48:58 +0000 https://bugs.horde.org/ticket/7730#t50982 Changes have been made in CVS for this ticket: http://cvs.horde.org/diff.php/whups/docs/CHANGES?rt=horde&r1=1.218.2.11&r2=1.218.2.12&ty=u http://cvs.horde.org/diff.php/whups/lib/Mail.php?rt=horde&r1=1.46.2.1&r2=1.46.2.2&ty=u Mon, 16 Mar 2009 11:52:27 +0000 https://bugs.horde.org/ticket/7730#t53116 Committed, thanks. Mon, 16 Mar 2009 11:52:34 +0000 https://bugs.horde.org/ticket/7730#t53117