Fri, 10 Apr 2026 13:16:45 +0000 https://bugs.horde.org/ticket/7615 Include links to ticket attachments in ticket email It should be great if the email notification (expecially to the ticket's owner) could be include the new attachment (if uploaded). Something like a flag that the updater can set (or not) to let the system know that the upcoming attachment should be mailed along with the standard ticket information, or an additional select option in the whups setup. I think it should be not so hard to code; horde already have an "addAttachment" function to build emails with file attached, that's not the same as whups own "addAttachment" class. Thu, 30 Oct 2008 20:12:06 +0000 https://bugs.horde.org/ticket/7615#t50202 Instead, how about we just provide links to all attachments in the notification emails. Thu, 06 Nov 2008 05:21:38 +0000 https://bugs.horde.org/ticket/7615#t50366 Makes much more sense to me than sending (potentially large) attachments around. Thu, 06 Nov 2008 08:31:09 +0000 https://bugs.horde.org/ticket/7615#t50385 > Instead, how about we just provide links to all attachments in the > notification emails. This is good anyway and I supposed it was already in place, indeed. But I'll try to expose a different point of view to reiterate the original request: assume we've a private queue (accessible just to internal staff) where customers can interact ONLY via email (using mail-filter.php). The ticket's owner will be our customer (who sent the "opening" email) and he will receive every update but JUST for that ticket, because he has NO ACCOUNT and NO PERMS on the whole queue. It's a not so uncommon use of a ticket system. This is why I asked for the ability to send uploaded file attached to the email sent to the ticket's owner. How can the http(s) link could be useful to him and to us, in order to let him receive an attachment? Have we to drop a separate email attaching a file, instead of choose to send it directly through whups? Do You find it reasonable if seen under this context? Sun, 09 Nov 2008 18:48:28 +0000 https://bugs.horde.org/ticket/7615#t50617 In this context, it makes much more sense to me. But it should be configurable then. Sun, 09 Nov 2008 23:21:42 +0000 https://bugs.horde.org/ticket/7615#t50630 > In this context, it makes much more sense to me. But it should be > configurable then. Yes, and as an alternative it should be possible to "link" the attachment in the same way IMP does, so that the receiver can download the file, using the provided url, without authenticating himself (if the VFS module is enabled). Sun, 30 Nov 2008 04:01:24 +0000 https://bugs.horde.org/ticket/7615#t51006 Changes have been made in Git for this ticket: Send uploaded attachments with notification messages (Request #7615). 2 files changed, 36 insertions(+), 1 deletions(-) http://git.horde.org/horde-git/-/commit/fd9fd5ccc9fe8644ec5d1d0b175dee8e02f39984 Sun, 14 Aug 2011 22:37:47 +0000 https://bugs.horde.org/ticket/7615#t66968 Changes have been made in Git for this ticket: Add configuration option to include an attachment link only (Request #7615). 2 files changed, 35 insertions(+), 9 deletions(-) http://git.horde.org/horde-git/-/commit/4c914f13babdade6bf4bf03b68ec9e482c1c45cd Sun, 14 Aug 2011 22:37:52 +0000 https://bugs.horde.org/ticket/7615#t66969