Fri, 10 Apr 2026 13:36:25 +0000 https://bugs.horde.org/ticket/5975 missing ticket state permissions When user has a right to create a new ticket, he automatically gets the right to choose a ticket state - there seems to be no permisson type to allow/disable this, so any user can for example create a new ticket which claims to be in assigned or accepted state. I think the new ticket should be Unassigned or New only before it is changed by the queue admin. In addition, there seems to be no mechanism to automaticaly assign new tickets to persons or group of persons with admin rights to the queue, right ? Thanks, David Komanek Fri, 07 Dec 2007 16:19:56 +0000 https://bugs.horde.org/ticket/5975#t39590 > In addition, there seems to be no mechanism to automaticaly assign > new tickets to persons or group of persons with admin rights to the > queue, right ? Right. Sat, 08 Dec 2007 04:15:26 +0000 https://bugs.horde.org/ticket/5975#t39606 > When user has a right to create a new ticket, he automatically gets > the right to choose a ticket state - there seems to be no permisson > type to allow/disable this, so any user can for example create a new > ticket which claims to be in assigned or accepted state. I think the > new ticket should be Unassigned or New only before it is changed by > the queue admin. This is a duplicate of request #1857. > In addition, there seems to be no mechanism to automaticaly assign > new tickets to persons or group of persons with admin rights to the > queue, right ? This can be done now with the ticket update hook. An example hook would be nice though. Wed, 11 Jun 2008 23:28:28 +0000 https://bugs.horde.org/ticket/5975#t46296