Activesync: error 500 while handling FolderUpdate

Synchronising from a BlackBerry device on 10.2.1 The logs

Tue, 08 Jul 2014 23:59:24 +0000

Synchronising from a BlackBerry device on 10.2.1 The logs show this: T01:35:00+02:00 ERR: HORDE Returning HTTP 500 while handling FolderUpdate command. [pid 89163 on line 159 of "/var/www/html/webmail/rpc.php"] T01:35:00+02:00 ERR: HORDE Error in communicating with ActiveSync server: Protocol Error [pid 89163 on line 162 of "/php/lib/php/Horde/Rpc/ActiveSync.php"] T01:35:00+02:00 ERR: HORDE #0 /php/lib/php/Horde/ActiveSync/Request/Base.php(253): Horde_ActiveSync_Request_FolderCreate->_handle() #1 /php/lib/php/Horde/ActiveSync.php(880): Horde_ActiveSync_Request_Base->handle() #2 /php/lib/php/Horde/Rpc/ActiveSync.php(143): Horde_ActiveSync->handleRequest('FolderUpdate', 'BBABCD1234') #3 /var/www/html/webmail/rpc.php(159): Horde_Rpc_ActiveSync->getResponse(NULL) #4 {main} [pid 89163 on line 162 of "/php/lib/php/Horde/Rpc/ActiveSync.php"] T01:35:00+02:00 ERR: HORDE Buffer contents: [pid 89163 on line 162 of "/php/lib/php/Horde/Rpc/ActiveSync.php"]

It seems that the upgrade broke the sync relationship which

Wed, 09 Jul 2014 01:45:29 +0000

It seems that the upgrade broke the sync relationship which existed between accounts on the device and Horde sync sources. This is from the sync log: 2014-07-09T03:40:22+02:00 INFO: [5683] Horde_Core_ActiveSync_Driver::authenticate() attempt for user@domain.tld 2014-07-09T03:40:22+02:00 INFO: [5683] FOLDERUPDATE request received for user user@domain.tld 2014-07-09T03:40:22+02:00 INFO: [5683] Device entry exists for BB1234ABCD, updating userAgent and version. 2014-07-09T03:40:22+02:00 INFO: [5683] Request being handled for device: BB1234ABCD, Supporting protocol version: 14.1, Using Horde_ActiveSync v2.16.9 2014-07-09T03:40:22+02:00 INFO: [5683] GET VARIABLES: Array ( [Cmd] => FolderUpdate [DeviceType] => BlackBerry [User] => user@domain.tld [DeviceId] => BB1234ABCD ) 2014-07-09T03:40:22+02:00 INFO: [BB1234ABCD] Handling FOLDER[CREATE|DELETE|CHANGE] command. 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I {53944bcf-adf4-4bd1-b3ca-24b2904cae96}3 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I Ncf4f9a88 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 0 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I Notepad of user@domain.tld 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 DEBUG: [5683] I 2014-07-09T03:40:22+02:00 INFO: [5683] Loading state for synckey {53944bcf-adf4-4bd1-b3ca-24b2904cae96}3 2014-07-09T03:40:22+02:00 INFO: [5683] Loading FOLDERSYNC state containing 12 folders. 2014-07-09T03:40:22+02:00 INFO: [5683] Horde_ActiveSync_Connector_Importer::importFolderChange(Ncf4f9a88, Notepad of user@domain.tld, 0, ) 2014-07-09T03:40:22+02:00 INFO: [5683] Horde_Core_ActiveSync_Driver::changeFolder(Notes:_randomised, Notepad of user@domain.tld, 0, Ncf4f9a88, ) 2014-07-09T03:40:22+02:00 INFO: [5683] Polling Horde_Core_ActiveSync_Driver::_getMailFolders() 2014-07-09T03:40:22+02:00 ERR: Share name _randomised not found

> 2014-07-09T03:40:22+02:00 INFO: [5683] Loading state for

Wed, 09 Jul 2014 15:42:40 +0000

> 2014-07-09T03:40:22+02:00 INFO: [5683] Loading state for synckey > {53944bcf-adf4-4bd1-b3ca-24b2904cae96}3 > 2014-07-09T03:40:22+02:00 INFO: [5683] Loading FOLDERSYNC state > containing 12 folders This shows that the sync state is still intact and available. > Horde_Core_ActiveSync_Driver::_getMailFolders() > 2014-07-09T03:40:22+02:00 ERR: Share name _randomised not found This means that in whatever application this is polling, the share is no longer available. It was either deleted or renamed, or this user no longer has permissions to it. Re-saving the synchronization preferences for this app should rectify the situation.

Going to mark this as at least related to Bug: 13338

Thu, 10 Jul 2014 16:58:20 +0000

Going to mark this as at least related to Bug: 13338

On a newly added account, after the initial sync, this error

Thu, 10 Jul 2014 18:03:01 +0000

On a newly added account, after the initial sync, this error comes back: 2014-07-10T19:48:45+02:00 ERR: Share name _randomised not found The log is similar to what I posted earlier in the log. I did not make any modifications to the notes in the phone or in Horde, except for changing the colour of the folder in the phone. I did move a task from one folder to another, but there is no complaint about that. I can see the share in the DB, it has the correct share_owner. That Notebook was created on an earlier version of Horde and it starts with an underscore (not sure if it's relevant)

> 2014-07-10T19:48:45+02:00 ERR: Share name _randomised no

Thu, 10 Jul 2014 18:05:27 +0000

> 2014-07-10T19:48:45+02:00 ERR: Share name _randomised not found Does it actually say "_randomised"??

> On a newly added account, after the initial sync, this err

Thu, 10 Jul 2014 18:07:30 +0000

> On a newly added account, after the initial sync, this error comes back: > 2014-07-10T19:48:45+02:00 ERR: Share name _randomised not found > > The log is similar to what I posted earlier in the log. > > I did not make any modifications to the notes in the phone or in > Horde, except for changing the colour of the folder in the phone. > > I did move a task from one folder to another, but there is no > complaint about that. Are we talking about Tasks, or Notes? You reference both. Also, what client is this?

> Are we talking about Tasks, or Notes? You reference both.

Thu, 10 Jul 2014 18:15:46 +0000

> Are we talking about Tasks, or Notes? You reference both. > > Also, what client is this? > That's a BlackBerry 10 device with OS 10.2. I'm testing the support for multiple tasks and notes folder synchronisation. The error I'm presently seeing is about a note share which is not found. We're using sharesng, but it shouldn't make a difference, since everything went fine in the initial sync. The name of the share (share_name) starts with an underscore and is followed by an alphanumeric sequence, sorry for calling it _randomised. _siqWNjWBqAIyNNy2m8i

I'll have to download the latest simulator and test.

Thu, 10 Jul 2014 18:34:16 +0000

I'll have to download the latest simulator and test.

> I'll have to download the latest simulator and test.

Thu, 10 Jul 2014 19:03:56 +0000

> I'll have to download the latest simulator and test. I think I've identified the problem, looking at this different trace: 2014-07-10T20:48:43+02:00 ERR: HORDE Returning HTTP 500 while handling FolderUpdate command. [pid 52217 on line 159 of "/horde/rpc.php"] 2014-07-10T20:48:43+02:00 ERR: HORDE Error in communicating with ActiveSync server: Share name _siqWNjWBqAIyNNy2m8i not found [pid 52217 on line 162 of "/php/Horde/Rpc/ActiveSync.php"] 2014-07-10T20:48:43+02:00 ERR: HORDE #0 /php/Horde/Share/Base.php(199): Horde_Share_Sql->_getShare('_siqWNjWBqAIy...') #1 [internal function]: Horde_Share_Base->getShare('_siqWNjWBqAIy...') #2 /php/Horde/Core/Share/Driver.php(63): call_user_func_array(Array, Array) #3 /horde/nag/lib/Api.php(131): Horde_Core_Share_Driver->__call('getShare', Array) #4 /horde/nag/lib/Api.php(131): Horde_Core_Share_Driver->getShare('_siqWNjWBqAIy...') #5 [internal function]: Nag_Api->getTasklist('_siqWNjWBqAIy...') #6 /php/Horde/Registry.php(1136): call_user_func_array(Array, Array) #7 /php/Horde/Registry.php(1093): Horde_Registry->callByPackage('nag', 'getTasklist', Array) #8 /php/Horde/Registry/Caller.php(41): Horde_Registry->call('tasks/getTaskli...', Array) #9 /php/Horde/Core/ActiveSync/Connector.php(1219): Horde_Registry_Caller->__call('getTasklist', Array) #10 /php/Horde/Core/ActiveSync/Connector.php(1219): Horde_Registry_Caller->getTasklist('_siqWNjWBqAIy...') #11 /php/Horde/Core/ActiveSync/Driver.php(718): Horde_Core_ActiveSync_Connector->changeFolder('Notes', '_siqWNjWBqAIy...', 'Notes (o@of)') #12 /php/Horde/ActiveSync/Connector/Importer.php(347): Horde_Core_ActiveSync_Driver->changeFolder('Notes:_IqHpMZrX...', 'Notes (o@of)', '0', 'N65f21b18', false) #13 /php/Horde/ActiveSync/Request/FolderCreate.php(149): Horde_ActiveSync_Connector_Importer->importFolderChange('N65f21b18', 'Notes (o@of)', '0', false) #14 /php/Horde/ActiveSync/Request/Base.php(253): Horde_ActiveSync_Request_FolderCreate->_handle() #15 /php/Horde/ActiveSync.php(880): Horde_ActiveSync_Request_Base->handle() #16 /php/Horde/Rpc/ActiveSync.php(143): Horde_ActiveSync->handleRequest('FolderUpdate', 'BB1234ABCD') #17 /horde/rpc.php(159): Horde_Rpc_ActiveSync->getResponse(NULL) #18 {main} [pid 52217 on line 162 of "/php/Horde/Rpc/ActiveSync.php"] ActiveSync is looking for a Mnemo share using the Nag driver The share only exists in mnemo_sharesng, not in nag_sharesng

Changes have been made in Git (master): commit 2c28ef420442

Fri, 11 Jul 2014 02:36:02 +0000

Changes have been made in Git (master): commit 2c28ef420442261badd33b8613a213bfbdff2522 Author: Michael J Rubinsky Date: Thu Jul 10 22:33:34 2014 -0400 Bug: 13334 Fix broken CHANGEFOLDER functionality for NOTES collections. .../Core/lib/Horde/Core/ActiveSync/Connector.php | 1 + 1 files changed, 1 insertions(+), 0 deletions(-) http://github.com/horde/horde/commit/2c28ef420442261badd33b8613a213bfbdff2522

Silly, silly typo. Fixed for Horde_Core 2.12.5

Fri, 11 Jul 2014 02:37:04 +0000

Silly, silly typo. Fixed for Horde_Core 2.12.5