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  <title>Message reply/forward result in an http500 error when using BlackBerry 10 as a client</title> 
  <pubDate>Fri, 10 Apr 2026 09:21:04 +0000</pubDate> 
  <link>https://bugs.horde.org/ticket/12422</link> 
  <atom:link rel="self" type="application/rss+xml" title="Message reply/forward result in an http500 error when using BlackBerry 10 as a client" href="https://bugs.horde.org/ticket/12422/rss" /> 
  <description>Message reply/forward result in an http500 error when using BlackBerry 10 as a client</description> 
 
   
   
  <item> 
   <title>Problem Description

When a user attempts to reply to or f</title> 
   <description>Problem Description

When a user attempts to reply to or forward an email using a Blackberry 10 device it fails.
Using an IMAP client works successfully.

Summary of issue

After attempted to reply to an issue the webserver reports an http 500 error and the horde AS log reports that it was unable to find the mailbox for the user

==&gt; tmp/horde/horde/log/BB22FFFFFF.txt &lt;==
2013-07-01T19:00:40+00:00 DEBUG: [18133] SMARTREPLY request received for user testuser
2013-07-01T19:00:40+00:00 INFO: [18133] Device entry exists for BB22FFFFFF, updating userAgent and version.
2013-07-01T19:00:40+00:00 INFO: [18133] Request being handled for device: BB22FFFFFF Supporting protocol version: 12.1
2013-07-01T19:00:40+00:00 ERR: Unable to fetch message: Could not open mailbox &quot;8a1de8e6&quot;.
2013-07-01T19:00:40+00:00 DEBUG: [18133] O  &lt;ComposeMail:SmartReply&gt;
2013-07-01T19:00:40+00:00 DEBUG: [18133] O   &lt;ComposeMail:Status&gt;
2013-07-01T19:00:40+00:00 DEBUG: [18133] O    121
2013-07-01T19:00:40+00:00 DEBUG: [18133] O   &lt;/ComposeMail:Status&gt;

==&gt; /var/log/apache2/domain.com/access.log &lt;==
192.168.0.100 - testuser [01/Jul/2013:23:00:40 +0400] &quot;POST /Microsoft-Server-ActiveSync?Cmd=SmartReply&amp;DeviceType=BlackBerry&amp;User=testuser&amp;DeviceId=BB22FFFFFF&amp;SaveInSent=T&amp;CollectionId=8a1de8e6&amp;ItemId=75 HTTP/1.1&quot; 500 576 &quot;-&quot; &quot;RIM-Z10-STL100-3/10.1.0.1720&quot;


note* I can reproduce this 100% of the time when.
new sent mail from the Blackberry works fine, it is only replies fail.
Other Acitvesync devices work fine for this user.

Environment Details

horde version 5.1.2.git (did a pull this afternoon)
dovecot IMAPd

</description> 
   <pubDate>Mon, 01 Jul 2013 19:27:21 +0000</pubDate> 
   <link>https://bugs.horde.org/ticket/12422#t79096</link> 
  </item> 
   
  <item> 
   <title>Changes have been made in Git (master):

commit 35d7d3f2a6ab</title> 
   <description>Changes have been made in Git (master):

commit 35d7d3f2a6ab37e243ad94709a565ac3b2f45a3e
Author: Michael J Rubinsky &lt;mrubinsk@horde.org&gt;
Date:   Mon Jul 1 20:15:25 2013 -0400

    Bug: 12422 Fix SmartReply/SmartForward commands for certain clients.
    
    Fixes the smart commands when the client does not send Wbxml.

 .../lib/Horde/ActiveSync/Request/SmartForward.php  |    3 ++-
 .../lib/Horde/ActiveSync/Request/SmartReply.php    |    3 ++-
 2 files changed, 4 insertions(+), 2 deletions(-)

http://git.horde.org/horde-git/-/commit/35d7d3f2a6ab37e243ad94709a565ac3b2f45a3e</description> 
   <pubDate>Tue, 02 Jul 2013 00:16:48 +0000</pubDate> 
   <link>https://bugs.horde.org/ticket/12422#t79099</link> 
  </item> 
   
   
 
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