Thu, 09 Apr 2026 21:37:10 +0000 https://bugs.horde.org/ticket/10367 2 Exchange Accounts for different users on same Iphone will get identical sync data when synched with same Horde server Mentioned in Ticket [#10363]: I use an Ipone and sync to Horde with Activesync. If I have 2 Exchange Accounts on one phone which sync to the same horde server but with different users, the second user will get the sync data (contacts and calendar) of the first one. I don´t know whether that is a problem with horde or with iOS Thu, 21 Jul 2011 20:31:42 +0000 https://bugs.horde.org/ticket/10367#t66477 I can't reproduce this on iOS 4.3 I added a second "Microsoft Exchange" account on the device, for a different user. After the sync was complete, selecting only the Group for the second account will show me only that account's information. Switching the Group to show only the first account, goes back to showing me only the first user's information. Fri, 22 Jul 2011 21:04:14 +0000 https://bugs.horde.org/ticket/10367#t66488 I have iOS 4.3.4 and have just tried again and it still happens. User two gets User one data... I will now turn on Activesync logging and post any errors here.... > I can't reproduce this on iOS 4.3 > > I added a second "Microsoft Exchange" account on the device, for a > different user. After the sync was complete, selecting only the Group > for the second account will show me only that account's information. > Switching the Group to show only the first account, goes back to > showing me only the first user's information. Sat, 23 Jul 2011 12:47:53 +0000 https://bugs.horde.org/ticket/10367#t66496 There are no errors in the Activesync log. I have selected for user 2 the personal adress book for external sync. User 2 logs in without problems and Horde hands out User 1 adresses book?! No problems logged in the Horde log. > I have iOS 4.3.4 and have just tried again and it still happens. User > two gets User one data... I will now turn on Activesync logging and > post any errors here.... > >> I can't reproduce this on iOS 4.3 >> >> I added a second "Microsoft Exchange" account on the device, for a >> different user. After the sync was complete, selecting only the Group >> for the second account will show me only that account's information. >> Switching the Group to show only the first account, goes back to >> showing me only the first user's information. > Sat, 23 Jul 2011 13:10:23 +0000 https://bugs.horde.org/ticket/10367#t66497 Are you *sure* you have unselected the first user in the display options? I've tried this on 3 different iOS devices and 1 android device and it works as expected. In the AS log, do you see the second user's SYNC requests? If you post the log I can take a look. Sat, 23 Jul 2011 13:47:19 +0000 https://bugs.horde.org/ticket/10367#t66498 I have selected the personal adress book of user 1 for user 1 and the personal adress book of user 2 for user 2 for external sync. Both users do a proper sync request and get the personal adress book of user 1 and nothing else. I sent you the log via email. I gave up anonymizing it (and I don´t want to post it with personal data online) as it is multiple thousand lines long and I don´t know which parts are of interest for you. > Are you *sure* you have unselected the first user in the display > options? I've tried this on 3 different iOS devices and 1 android > device and it works as expected. > > In the AS log, do you see the second user's SYNC requests? If you > post the log I can take a look. Sat, 23 Jul 2011 14:45:57 +0000 https://bugs.horde.org/ticket/10367#t66499 Something truly weird is happening. Without reconfiguring or resetting activesync devices in horde. I switched of all syncs on ios for user 2 and turned sync of calendar and contacts on and off for user 1. Now user 1 gets the adress book of user 2 and not his own?! Resetting the activesync devices in horde and resyncing still gets my user 2 adress book... Does Activesync cache its sync data so that somehow the wrong cache is accessed? > I have selected the personal adress book of user 1 for user 1 and the > personal adress book of user 2 for user 2 for external sync. Both > users do a proper sync request and get the personal adress book of > user 1 and nothing else. I sent you the log via email. I gave up > anonymizing it (and I don´t want to post it with personal data > online) as it is multiple thousand lines long and I don´t know which > parts are of interest for you. > >> Are you *sure* you have unselected the first user in the display >> options? I've tried this on 3 different iOS devices and 1 android >> device and it works as expected. >> >> In the AS log, do you see the second user's SYNC requests? If you >> post the log I can take a look. > Sat, 23 Jul 2011 16:06:02 +0000 https://bugs.horde.org/ticket/10367#t66500 I turned of the caching in Horde resetted the Activesync devices in Horde rebooted the server and resynced the phone and the adress book of user 1 is back, but again for both users. At least it does not seem to be problem with the Horde caching. > Something truly weird is happening. Without reconfiguring or > resetting activesync devices in horde. I switched of all syncs on ios > for user 2 and turned sync of calendar and contacts on and off for > user 1. Now user 1 gets the adress book of user 2 and not his own?! > Resetting the activesync devices in horde and resyncing still gets my > user 2 adress book... Does Activesync cache its sync data so that > somehow the wrong cache is accessed? > >> I have selected the personal adress book of user 1 for user 1 and the >> personal adress book of user 2 for user 2 for external sync. Both >> users do a proper sync request and get the personal adress book of >> user 1 and nothing else. I sent you the log via email. I gave up >> anonymizing it (and I don´t want to post it with personal data >> online) as it is multiple thousand lines long and I don´t know which >> parts are of interest for you. >> >>> Are you *sure* you have unselected the first user in the display >>> options? I've tried this on 3 different iOS devices and 1 android >>> device and it works as expected. >>> >>> In the AS log, do you see the second user's SYNC requests? If you >>> post the log I can take a look. >> > Sat, 23 Jul 2011 16:18:50 +0000 https://bugs.horde.org/ticket/10367#t66501 The problem also exists for calendar data. So if user 1 adress book gets synced its user1 calendar,too. When user 2 adresses get synced its also user 2s calendars... > I turned of the caching in Horde resetted the Activesync devices in > Horde rebooted the server and resynced the phone and the adress book > of user 1 is back, but again for both users. At least it does not > seem to be problem with the Horde caching. > >> Something truly weird is happening. Without reconfiguring or >> resetting activesync devices in horde. I switched of all syncs on ios >> for user 2 and turned sync of calendar and contacts on and off for >> user 1. Now user 1 gets the adress book of user 2 and not his own?! >> Resetting the activesync devices in horde and resyncing still gets my >> user 2 adress book... Does Activesync cache its sync data so that >> somehow the wrong cache is accessed? >> >>> I have selected the personal adress book of user 1 for user 1 and the >>> personal adress book of user 2 for user 2 for external sync. Both >>> users do a proper sync request and get the personal adress book of >>> user 1 and nothing else. I sent you the log via email. I gave up >>> anonymizing it (and I don´t want to post it with personal data >>> online) as it is multiple thousand lines long and I don´t know which >>> parts are of interest for you. >>> >>>> Are you *sure* you have unselected the first user in the display >>>> options? I've tried this on 3 different iOS devices and 1 android >>>> device and it works as expected. >>>> >>>> In the AS log, do you see the second user's SYNC requests? If you >>>> post the log I can take a look. >>> >> > Sat, 23 Jul 2011 16:24:52 +0000 https://bugs.horde.org/ticket/10367#t66502 It looks like something is going wrong with the device provisioning between the two users. Can you see if setting the: * $conf[activesync][securitypolicies][provisioning] value in the general horde configuration to "disable" fixes this for you? Sat, 23 Jul 2011 16:32:58 +0000 https://bugs.horde.org/ticket/10367#t66503 I turned Provisioning to "Disable". Reset the Activesync devices and resynced. It still synced the wrong adress book. But the Iphone forced me to use a new PIN Code after that ("Force device to usa a PIN" was set to "no"while provisioning was turned on). From there on the Phone wouldn´t let me use a simple code. Disabling the code was disallowed. Even deleting the offending Exchange account didn´t help. I had to turn provisioning back on ("Force device to usa a PIN" setting to "no"). After that the simple code option was back... > It looks like something is going wrong with the device provisioning > between the two users. Can you see if setting the: > > * $conf[activesync][securitypolicies][provisioning] > > value in the general horde configuration to "disable" fixes this for you? Sat, 23 Jul 2011 18:31:19 +0000 https://bugs.horde.org/ticket/10367#t66506 I think I solved it. I had the exchange accounts setup with the serveradress pointing to www.mydomain.com/webmail/rpc.php I then stumbledover the "Alias /Microsoft-Server-ActiveSync /var/www/horde/rpc.php" in the Wiki and implemented it accordingly. I then changed my setup so that the serveradress just points at www.mydomain.com and what can I say, things seem to work like a charm for now. I can sync contacts and calendars for 2 users without problems. I dont know why not having the alias setup wreaks havoc on the sync but it does when you try do have 2 Exchange accounts, with one it works fine. Sat, 23 Jul 2011 21:42:56 +0000 https://bugs.horde.org/ticket/10367#t66507