[#7692] Remove responsible users setting, in favor of watchers and assignees
Summary Remove responsible users setting, in favor of watchers and assignees
Queue Whups
Queue Version HEAD
Type Enhancement
State Accepted
Priority 1. Low
Owners
Requester chuck@horde.org
Created 2008-11-17 (4445 days ago)
Due
Updated 2008-11-18 (4444 days ago)
Assigned
Resolved
Milestone
Patch No

Comments
Chuck Hagenbuch <chuck@horde.org> 2008-11-17 01:48:41
The responsible users model for queues has been bugging me for a while 
- needing to add someone to a queue that they already have access to 
just to assign them a ticket doesn't make sense. It does make sense to 
have a default set of users that get email about tickets in a queue, 
but it seems like having a "watch queue" setting (similar to watch 
ticket) fits that better.

stevens@stevens.it 2008-11-18 02:16:29
what about letting the user authorized to assign a ticket to himself 
or "take the ticket", even if he has no general "assign" permission 
(that is: he cannot assign a ticket to others)? This could help to 
avoid the need that someone with higher permission has to assign a 
ticket.