[#1857] Permissions on states
Summary Permissions on states
Queue Whups
Type Enhancement
State Accepted
Priority 1. Low
Requester brettcave@gmail.com
Created 2005-04-24 (5747 days ago)
Updated 2005-04-24 (5747 days ago)
Patch No

brettcave@gmail.com 2005-04-24 12:52:30
Is it possible to set permissions on states of tickets?

I want to, for example, have default states of unconfirmed, assigned, 
accepted, cancelled and resolved, but do not want users to be able to 
have the "assigned" or "accepted" options when creating a ticket. 
Currently, i can create a ticket, and assign it to whoever responsible 
people are, as well as set it to accepted.

I would like to keep the assigned and accepted states, but would like 
to only have these accessible by the responsible person. (i.e. a user 
creates a ticket, notification goes to responsible person(s), who can 
then assign / accept tickets).

Chuck Hagenbuch <chuck@horde.org> 2005-04-24 19:20:11
This isn't currently possible - it's done on the basis of guest status 
vs. logged in - but I can definitely see a need to make it more