[#10713] Some events do not get synchronised using ActiveSync
Summary Some events do not get synchronised using ActiveSync
Queue Kronolith
Queue Version 3.0.11
Type Bug
State Not A Bug
Priority 1. Low
Owners mrubinsk@horde.org
Requester steffo76@gmx.de
Created 2011-11-04 (3165 days ago)
Updated 2011-11-13 (3156 days ago)
Assigned 2011-11-04 (3165 days ago)
Resolved 2011-11-13 (3156 days ago)
Patch No

steffo76@gmx.de 2011-11-04 20:49:48
I am using a Motorola defy which synchronises its contacts and 
calendar with horde. This used to work well but a while ago I noticed 
that some events are missing from the phones calendar- they just don't 
get synchronised. I tried everything from resetting the sync state in 
horde to removing and adding the account on the phone. I can't see a 
difference between the events that get synchronised and those that 
don't. I only have on calendar.

Michael Rubinsky <mrubinsk@horde.org> 2011-11-04 21:06:08
At a minimum I will need a sync log that includes the attempt to sync 
one of the missing events.

See http://wiki.horde.org/ActiveSync for details.

steffo76@gmx.de 2011-11-04 21:58:56
Hopefully this helps

Michael Rubinsky <mrubinsk@horde.org> 2011-11-04 22:26:54
I don't see anything obviously wrong n a protocol level.  Do you see 
the data for the missing events in the log? If so, which entry?

steffo76@gmx.de 2011-11-04 22:39:59
That's strange, software on the phone didn't change. One example for 
an event that shows up in the log but not on the phone is 

Other events do not show up, like an event on 2011/9/9 18:00.

I just created a test event which doesn't show up in the synclog either.

Michael Rubinsky <mrubinsk@horde.org> 2011-11-07 16:23:26
The only thing I can see that is different with the one event in the 
log that you pointed out is that the description contains some 
non-ascii characters, while the other events in the log do not.

This shouldn't be an issue though, and is supported. I tested this 
locally, and the event was successfully sync'd.

You said that you have some events that do *not* show up in your 
synclog also? Are you sure they are in a calendar that you have 
selected to sync?  Check your horde log and server log for any errors 
as well.

I cannot reproduce any of this.

The next step would be to capture the communication over the wire with 
a tool like wireshark, though seeing what is in your log, I doubt this 
would be of help.

steffo76@gmx.de 2011-11-08 19:59:41
I don't know why it stopped working, I even erased the whole calendar 
and added some events which didn't help. I guess there is some bug in 
the phones ActiveSync implementation so I'll buy a SyncML client.

Michael Rubinsky <mrubinsk@horde.org> 2011-11-13 02:37:59
Cannot reproduce.