Tickets :: [#1432] Cron to automatically escalate tickets

Summary	Cron to automatically escalate tickets
Queue	Whups
Type	Enhancement
State	Rejected
Priority	1. Low
Owners
Requester	chuck (at) horde (dot) org
Created	02/24/2005 (7558 days ago)
Due
Updated	05/30/2005 (7463 days ago)
Assigned
Resolved	05/30/2005 (7463 days ago)
Milestone
Patch	No

05/30/2005 04:44:20 AM	Chuck Hagenbuch	Comment #2 State ⇒ Rejected	Reply to this comment
No one has asked for this and I don't see a use for it in my installations.

02/24/2005 04:30:19 PM	Chuck Hagenbuch	Comment #1 State ⇒ New Priority ⇒ 1. Low Type ⇒ Enhancement Summary ⇒ Cron to automatically escalate tickets Queue ⇒ Whups	Reply to this comment
Optional script that would follow configurable rules to automatically raise the priority of tickets that haven't been updated in X time.