We provide no hosting services and we do not update anyone's software 
for them. You need to get support for your mail/server/etc. from your 
hosting provider, and they are the same people who need to do the 
reconfiguration/data recovery work. Note that a software upgrade is 
unlikely to have deleted your folders, although they may be hidden 
because of a misconfiguration.



If your hosting provider can't support you, you need to find a new 
hosting provider.

Yesterday, 1-25-05, the mail was fine, everything was working, and 
everything was there. Today 1-26-05,  when I logged in, everything was 
changed, and my personal folders, which had a lot of important 
information in them are gone! It looks like the mail has been updated 
with a new look, which is great! But, I wouldn't think that would 
include deleting a person's folders. The only thing left is my address 
book. I have been in contact with my server, and I have been told that 
they have no control over your updates. I guess that would mean that 
you are responsible for the deletion of my folders. I'm not sure if 
this is a bug, or a human error. I would like to know however, if you 
will be able to retrieve the data, and replace it back to where it 
belongs? There is one other problem, the mail isn't working. There is 
no incoming mail getting through. I have tried several times to send 
mail to this address from another account, but nothing ever arroives 
in my Inbox. I do get the autoresponder, so that's one thing that's 
working! This e-mail is used for a small business, and I may have 
several e-mails in my box without knowing it. I have no idea what has 
happened since yesterday, but something has really gotten messed up. A 
quick response would be appreciated. Since I'm not getting any 
incoming mail at that address, you can contact me at: 
sharon-c@centurytel.net Thank you!