Mon, 20 May 2013 01:57:44 +0000 http://bugs.horde.org/ticket/8419 Add undo link to blacklisting notification In IMP it is very easy to accidentally add an emailaddress to the blacklist. As neither sender nor the reciever is informed if an email is discarded, it takes some time to discover the mistake and importent mails my be lost. I would like to see an popup to confirm this action like it is done on "Empty Folder": Example text for the popup: 'Are you sure that you don't want to recieve any mail from this.address@example.com' Thu, 09 Jul 2009 08:28:00 +0000 http://bugs.horde.org/ticket/8419#t54855 I personally don't like repeatedly being asked for confirmation by programs, especially if the action is non-destructive. Users already get a notification bulb if they added an address to the blacklist. Is it really so hard to then go to blacklist and fix it, if they made a mistake? Mon, 13 Jul 2009 09:45:26 +0000 http://bugs.horde.org/ticket/8419#t54933 We had some users adding addresses by mistake who did not perceive the notification bulb. And once the address is on the blacklist it is destructive to mails form blacklisted senders. This confirmation could be made a config option or a preference Mon, 13 Jul 2009 10:01:26 +0000 http://bugs.horde.org/ticket/8419#t54937 > We had some users adding addresses by mistake who did not perceive > the notification bulb. > And once the address is on the blacklist it is destructive to mails > form blacklisted senders. > This confirmation could be made a config option or a preference I agree with Jan. A user will have a chance to undo this once it is done, and it is not instantly destructive. Tue, 28 Jul 2009 23:09:04 +0000 http://bugs.horde.org/ticket/8419#t55070 Can we open up the thread again? We also often have users, which acidentally put email addresses in the blacklist. It is very easy to misclick especially for example on laptops with touchpads). Most of the users are of the luser type ... So please add a pop-up. It should be default, but of course can have a "don't show me again" button. This would help us greatly in our help desk. Thu, 14 Jan 2010 19:07:35 +0000 http://bugs.horde.org/ticket/8419#t57706 Can we please open up the thread again? We also often have users, which acidentally put email addresses in the blacklist. It is very easy to misclick especially for example on laptops with touchpads). Most of the users are of the luser type ... So please add a pop-up. It should be default, but of course can have a "don't show me again" button. This would help us greatly in our help desk. Thu, 14 Jan 2010 19:07:50 +0000 http://bugs.horde.org/ticket/8419#t57707 I still don't think a blocking dialog is a good idea, but integrating Undo into the notification seems like a good idea to me. Also see http://www.thoughtclusters.com/2010/01/delete-confirmation-functionality/ Thu, 14 Jan 2010 20:55:36 +0000 http://bugs.horde.org/ticket/8419#t57710 Undo would be nice, but it should then be added throughout the Horde applications, where possible. Thu, 14 Jan 2010 22:20:43 +0000 http://bugs.horde.org/ticket/8419#t57712 The problem with undo is, it might be to late. E.g. if you use sieve the message will be discarded silently. The messages are not in the backup and the user does not know that a message was discarded. Thu, 14 Jan 2010 22:34:24 +0000 http://bugs.horde.org/ticket/8419#t57714 No, with server side filtering, only the next message from that person is discarded. If you talk about the current message, I'm not sure whether we expunge the mailbox after deleting the messages. If we don't, and when using a trash folder anway, we can also undo the message deletion. Thu, 14 Jan 2010 22:53:56 +0000 http://bugs.horde.org/ticket/8419#t57715 > No, with server side filtering, only the next message from that > person is discarded. If you talk about the current message, I'm not > sure whether we expunge the mailbox after deleting the messages. If > we don't, and when using a trash folder anway, we can also undo the > message deletion. Yes the current message is keept. The users witch complained at our helpdesk where not aware that they hat put someone on the balcklist. They discoverd the problem by missing mails. If the user delets a mail we have trashfolders/backups and are able to restore the message for some time. But if the message is discarded there is no backup. Thu, 14 Jan 2010 23:21:31 +0000 http://bugs.horde.org/ticket/8419#t57716 > Undo would be nice, but it should then be added throughout the Horde > applications, where possible. Well sure. We have to start somewhere, right? :) Fri, 15 Jan 2010 02:35:43 +0000 http://bugs.horde.org/ticket/8419#t57719 Hi, I think undo is not the correct way. Think of the following: Some user clicks accidentally on the blacklist link. The email address of the sender is put into blacklist without further notice. He probably even don't notice what happens. Weeks later his chief complains (the sender address was the address of his/her chief) that the user never answers his emails, and never did some important work ... Undo will not help, as it just would remove the address from the blacklist, but any mail sent in the time between is definitly lost. Even the user didn't notice what happens, and does not know why the mails get lost ... This could lead to very uncool situations. So please add some pop up, which will at least inform the user about what he did, best of I think a confirmation dialog, but at least a informational dialog. Sincerly, Klaus Fri, 15 Jan 2010 07:37:13 +0000 http://bugs.horde.org/ticket/8419#t57720 I guess I just don't believe that users who don't see a notification will pay attention to a dialog box instead of clicking through it. Fri, 15 Jan 2010 16:01:16 +0000 http://bugs.horde.org/ticket/8419#t57724 Agreeing with Chuck/Jan - confirmation dialog is definitely NOT the way to go. There is nothing more annoying than being presented with a confirmation dialog for an action that you want to perform that is potentially reversible. I can understand confirmation for things like deleting a folder, but not for an action that can be undone. (Maybe its just me, but on any fresh install of Windows the first thing I do is turn off the "Are you sure you want to send this to the Recycle Bin" messages) Almost every time a user clicks on blacklist, that is what they are intending to do. It is pointless to badger the user 99 times out of 100 because the 1 time out of 100 they do click on the button by mistake, they have already been programmed to ignore the confirmation dialog. I agree that a notification with an Undo link is the best solution. Fri, 15 Jan 2010 16:08:10 +0000 http://bugs.horde.org/ticket/8419#t57725 > potentially reversible. I can understand confirmation for things > like deleting a folder, but not for an action that can be undone. I do not agree, this action could of course be undone, but as long as the blacklist is active it is very destructive. Emails will be destructed, and even the unexpunge mechanism of Cyrus imapd will not help, as the email is destructed before its delivered into the user's mailbox. So its gone into the orcus definitly. Why not a pop up which could be disabled? Sincerly, Klaus Sat, 16 Jan 2010 09:05:23 +0000 http://bugs.horde.org/ticket/8419#t57726