6.0.0-beta1
7/3/25

[#12266] Whups Mail Filter fails to detect queues
Summary Whups Mail Filter fails to detect queues
Queue Whups
Queue Version Git master
Type Bug
State Not A Bug
Priority 1. Low
Owners
Requester chris.adam.smith (at) gmail (dot) com
Created 05/20/2013 (4427 days ago)
Due
Updated 07/02/2013 (4384 days ago)
Assigned 06/19/2013 (4397 days ago)
Resolved 07/02/2013 (4384 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch No

History
07/02/2013 10:34:15 PM Jan Schneider State ⇒ Not A Bug
 
06/19/2013 11:35:56 AM Jan Schneider Comment #2
State ⇒ Feedback
Reply to this comment
Cannot reproduce (anymore).
06/19/2013 11:34:34 AM Jan Schneider Priority ⇒ 1. Low
 
05/20/2013 11:04:34 AM chris (dot) adam (dot) smith (at) gmail (dot) com Comment #1
Priority ⇒ 3. High
Patch ⇒ No
Milestone ⇒
Queue ⇒ Whups
Summary ⇒ Whups Mail Filter fails to detect queues
Type ⇒ Bug
State ⇒ Unconfirmed
Reply to this comment
With a fresh installation of Whups H5, attempting to use the mail 
filter (/usr/bin/whups-mail-filter) always fails with the message:

====================

Fatal Error:
--queue-name or --queue-id must specify a valid and public queue. 
Available queues:

1. Horde_Cli->fatal() /usr/bin/whups-mail-filter:164

====================

Notice whups is not able to read any of the queues, as shown by the:
"Available queues: [ ]"

Creating a new queue in whups, assigning Guest permissions "Show, 
Read, Edit, Delete" (and the same permissions to the parent, "Tickets 
(Whups) ), the mail filter always fails to accept the message at the 
'Sanity Check'.

It does not matter if --queue-name or --queue-id are used as part of 
the call to whups-mail-filter:

/usr/bin/whups-mail-filter -a my@email.com -Q14
/usr/bin/whups-mail-filter -a my@email.com --queue-id 14
/usr/bin/whups-mail-filter -a my@email.com  --queue-name "EmailQueue"
=> --queue-name or --queue-id must specify a valid and public queue. 
Available queues:

I've tried various methods to get this to work, including removing 
*ALL* horde permissions. Nothing will allow whups-mail-filter to 
accept the message being passed to it.

Any and all comments and suggestions welcome. Version info:
PHP 5.3.10-1ubuntu3.6 with Suhosin-Patch (cli) (built: Mar 11 2013 14:31:48)
Copyright (c) 1997-2012 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies
Server version: Apache/2.2.22
Server built:   Mar  8 2013 15:53:18
Horde v5.0.4 (Whups 3.0-git)
I was going to update to Horde 5.1 today, if that solves the problem 
I'll close the ticket!


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