Summary | Can't update ticket but permission is set |
Queue | Whups |
Queue Version | Git master |
Type | Bug |
State | Resolved |
Priority | 1. Low |
Owners | |
Requester | szimszon (at) oregpreshaz (dot) eu |
Created | 09/28/2011 (5087 days ago) |
Due | |
Updated | 11/03/2011 (5051 days ago) |
Assigned | 09/28/2011 (5087 days ago) |
Resolved | 11/03/2011 (5051 days ago) |
Github Issue Link | |
Github Pull Request | |
Milestone | |
Patch | No |
New Attachment: rights.jpg
New Attachment: before-after.jpg
message that the ticket was updated. But nothing happened :(
updated in a ticket.
message that the ticket was updated. But nothing happened :(
in a ticket.
users, permissions, current user, etc)?
xxx:~# /var/www/horde/pear/pear -c /var/www/horde/pear.conf install -a
-B horde/whups-alpha
horde/whups requires package "horde/Horde_Mime" (version >= 1.2.0,
version <= 2.0.0, excluded versions: 2.0.0), installed version is 1.1.0
downloading Horde_Scheduler-1.0.0.tgz ...
Starting to download Horde_Scheduler-1.0.0.tgz (13,854 bytes)
.....done: 13,854 bytes
install ok: channel://pear.horde.org/Horde_Scheduler-1.0.0
I installed Horde Groupware Webmail Edition 4.0.3 with pear install to
a separate PEAR. It works great.
I downloaded the whups from
http://ftp.horde.org/pub/snaps/latest/whups-git.tar.gz and gunzipped
to the horde dir next to IMP, Turba...
On the admin page I clicked the Whups' db outdated link to create the
db. It's actually done. I clicked the config link and save it. The odd
is that I got a "Nincs még konfiguráció, generáljon egyet." something
like "There is no config, click to generate one" but I have a conf.php
in whups/config dir...
<?php
/* CONFIG START. DO NOT CHANGE ANYTHING IN OR AFTER THIS LINE. */
$conf['tickets']['params']['driverconfig'] = 'horde';
$conf['tickets']['driver'] = 'Sql';
$conf['guests']['captcha'] = false;
$conf['mail']['reply'] = false;
$conf['mail']['include_headers'] = false;
$conf['mail']['commenthistory'] = 'new';
$conf['mail']['link_attach'] = false;
$conf['mail']['incl_resp'] = true;
$conf['mail']['server_name'] = '127.0.0.1';
$conf['mail']['server_port'] = 80;
$conf['prefs']['autolink_terms'] = 'bug|ticket|issue';
$conf['prefs']['assign_all_groups'] = false;
$conf['menu']['apps'] = array();
$conf['states']['1']['name'] = 'Unconfirmed';
$conf['states']['1']['desc'] = 'A ticket has been reported but not yet
analyzed';
$conf['states']['1']['category'] = 'unconfirmed';
$conf['states']['1']['active'] = 'active';
$conf['states']['2']['name'] = 'Accepted';
$conf['states']['2']['desc'] = 'The ticket has been analyzed and
accepted as valid.';
$conf['states']['2']['category'] = 'new';
$conf['states']['2']['active'] = 'active';
$conf['states']['3']['name'] = 'Assigned';
$conf['states']['3']['desc'] = 'Someone has accepted responsibility
for the ticket.';
$conf['states']['3']['category'] = 'assigned';
$conf['states']['3']['active'] = 'active';
$conf['states']['4']['name'] = 'Resolved';
$conf['states']['4']['desc'] = 'The ticket has been resolved.';
$conf['states']['4']['category'] = 'resolved';
$conf['states']['4']['active'] = 'active';
$conf['states']['5']['name'] = 'Canceled';
$conf['states']['5']['desc'] = 'The ticket is no longer valid for one
reason or another.';
$conf['states']['5']['category'] = 'resolved';
$conf['states']['5']['active'] = 'active';
$conf['states']['6']['active'] = 'inactive';
$conf['states']['7']['active'] = 'inactive';
$conf['states']['8']['active'] = 'inactive';
$conf['priorities']['1']['name'] = '1. Low';
$conf['priorities']['1']['desc'] = 'This is a very low priority ticket';
$conf['priorities']['1']['active'] = 'active';
$conf['priorities']['2']['name'] = '2. Medium';
$conf['priorities']['2']['desc'] = 'This is an important task, but not
urgent.';
$conf['priorities']['2']['active'] = 'active';
$conf['priorities']['3']['name'] = '3. High';
$conf['priorities']['3']['desc'] = 'This ticket is very urgent';
$conf['priorities']['3']['active'] = 'active';
$conf['priorities']['4']['active'] = 'inactive';
$conf['priorities']['5']['active'] = 'inactive';
$conf['priorities']['6']['active'] = 'inactive';
/* CONFIG END. DO NOT CHANGE ANYTHING IN OR BEFORE THIS LINE. */
I can administer the whups can create ticket and if I update I got a
message that the ticket was updated. But nothing happened :(
What should I send to you to sort it out?
Cannot reproduce. Neither the error from the logs, nor the failed
updating of tickets.
What exactly is your setup, and what exactly do you do (responsible
users, permissions, current user, etc)?
State ⇒ Feedback
updating of tickets.
What exactly is your setup, and what exactly do you do (responsible
users, permissions, current user, etc)?
State ⇒ Unconfirmed
Patch ⇒ No
Milestone ⇒
Queue ⇒ Whups
Summary ⇒ Can't update ticket but permission is set
Type ⇒ Bug
Priority ⇒ 1. Low
I would like to use it with IMP auth...
I have the following error message:
2011-09-28T09:45:49+02:00 DEBUG: HORDE [whups] SQL (0,0003s)
SELECT ticket_id as id, ticket_owner as owner FROM whups_ticket_owners
WHERE ticket_id = 3 [pid 14870 on line 801 of
"/var/www/horde/pear/php/Horde/Db/Adapter/Base.php"]
2011-09-28T09:45:49+02:00 WARN: HORDE [whups] PHP ERROR: reset()
expects parameter 1 to be array, boolean given [pid 14870 on line 1022
of "/var/www/horde/web
mail/whups/lib/Whups.php"]
2011-09-28T09:45:49+02:00 DEBUG: HORDE 1. Whups_Ticket->commit()
/var/www/horde/webmail/whups/ticket/update.php:100
2. Whups_Ticket->notify() /var/www/horde/webmail/whups/lib/Ticket.php:389
3. Whups::getOwners() /var/www/horde/webmail/whups/lib/Ticket.php:753
4. reset() /var/www/horde/webmail/whups/lib/Whups.php:1022
5. Horde::errorHandler()
2011-09-28T09:45:49+02:00 DEBUG: HORDE [whups] 1.
Whups_Ticket->commit()
/var/www/horde/webmail/whups/ticket/update.php:100
2. Whups_Ticket->notify() /var/www/horde/webmail/whups/lib/Ticket.php:389
3. Whups::getOwners() /var/www/horde/webmail/whups/lib/Ticket.php:753
4. reset() /var/www/horde/webmail/whups/lib/Whups.php:1022
5. Horde::errorHandler()
[pid 14870 on line 240 of "/var/www/horde/pear/php/Horde.php"]
2011-09-28T09:45:49+02:00 WARN: HORDE [whups] PHP ERROR: Invalid
argument supplied for foreach() [pid 14870 on line 1024 of
"/var/www/horde/webmail/whups/lib/Whups.php"]
2011-09-28T09:45:49+02:00 DEBUG: HORDE 1. Whups_Ticket->commit()
/var/www/horde/webmail/whups/ticket/update.php:100
2. Whups_Ticket->notify() /var/www/horde/webmail/whups/lib/Ticket.php:389
3. Whups::getOwners() /var/www/horde/webmail/whups/lib/Ticket.php:753
4. Horde::errorHandler() /var/www/horde/webmail/whups/lib/Whups.php:1024
2011-09-28T09:45:49+02:00 DEBUG: HORDE [whups] 1.
Whups_Ticket->commit()
/var/www/horde/webmail/whups/ticket/update.php:100
2. Whups_Ticket->notify() /var/www/horde/webmail/whups/lib/Ticket.php:389
3. Whups::getOwners() /var/www/horde/webmail/whups/lib/Ticket.php:753
4. Horde::errorHandler() /var/www/horde/webmail/whups/lib/Whups.php:1024
[pid 14870 on line 240 of "/var/www/horde/pear/php/Horde.php"]
Horde Groupware Webmail Edition 4.0.3
Horde (horde) 4.0.9
Hibabejelentés-kezelés (whups) 2.0.1-git (2011-09-28)